Most Asked Questions
Products
Is the Breathing Koala Baby Toy safe for newborns?
Yes, the Breathing Koala is made from soft, non-toxic materials and is designed to be safe for babies from birth.
How does the Breathing Koala baby toy work?
The Breathing Koala mimics the soothing sound of gentle breathing, providing a calming experience for you to relax and fall asleep.
How do they improve my breathing and sleep quality?
BreatheEase™ strips use strong magnetswith soft pads to open your airways, reduce snoring, and stay comfortably in place throughout the night.
You wake up feeling energized and in a good mood.
Can I wear the strips while exercising?
Absolutely! Our nose strips are specially designed forhigher intensitiesand stay firmly in place, even during movement.
Order Questions
Why haven't I received any email updates about my order?
Make sure to check your spam or junk folder. If you still haven’t received updates, contact our customer support team to verify your order status.
I accidentally placed the wrong order. Can I cancel it?
If your order hasn’t shipped yet, we can help you cancel it. Please contact us as soon as possible for assistance.
I forgot to use a discount code, can I still apply it to my order?
Unfortunately, we can’t retroactively apply discount codes to completed orders. Please use the discount code during checkout for future orders.
I didn’t receive my invoice. How can I get it?
If you didn’t receive your invoice, simply reach out to us, and we’ll be happy to send it to you.
Delivery Questions
What should I do if I receive a notification saying my package is “Delivered” but I didn’t receive it?
Please check with your neighbors or your local post office, as packages are sometimes delivered to nearby locations. If you still can’t find it, contact our support team, and we will help investigate.
Why isn’t my tracking number working?
Tracking numbers may take a few hours or days to become active after shipment. Please allow some time for the system to update. If the issue persists, reach out to us for assistance.
What is the delivery time for my order?
Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, it takes around 7-20 days